Mr. Epstein is the Founder & CEO of itelbpo Smart Solutions that has over 1,000 full-time employees across its sites located in Montego Bay and Kingston, Jamaica, Freeport, Grand Bahama and Tampa, Florida. Mr. Epstein holds a leading authority on the subject of outsourcing in the Caribbean along with being the first Vice-President of the Business Process Industry Association of Jamaica (BPIAJ).
He is also chairman for Car Rental 8.com a rental brokerage firm based in Tampa, Florida that provides a rental car booking service that manages over 150,000 bookings per year and has supply agreements with all of the major car rental brands globally.
He also sits as a Board Director of JAMPRO, Jamaica’s investment authority & Montego Bay Free-Zone Co. Limited, which is the largest provider of BPO space in Jamaica.
Lastly, Mr. Epstein is the Chairman of Alpha Angels an angel investment group made up of other entrepreneurs in Montego Bay, Jamaica that invests in early stage startups. He has over seventeen (17) years of professional experience in the contact center industry and was recently named “Entrepreneur of the Year” by Nearshore Americas and ranked one of the 50 most influential executives in Nearshore Outsourcing in Latin America and the Caribbean. Itelbpo Smart Solutions has been awarded “Employer of the Year” in 2013, 2014 & 2015 by the Montego Bay Free Zone Company. Itel-BPO Solutions is the only company in Jamaica to ever win this prestigious award three (3) years in a row.