Chris is a recognized customer experience (CX) and innovation leader with vast global knowledge helping organizations achieve significantly higher performance. Chris is a frequent keynote speaker, panelist and facilitator of thought leadership globally.
Most recently, Chris was a member of the HSG global leadership team, driving Strategy, Growth, Marketing; and the Digital Customer Experience business unit (DigiCX), which has been recognized repeatedly for thought leadership and innovation. HGS is one of the largest Caribbean CX outsourcing providers with four operations in Jamaica alone.
With a unique blend of customer advocacy, strategy, sales and marketing, as well as service delivery accountabilities, Chris brings both strategic and tactical views of the consumer, corporation and service provider perspectives.
Chris’s outsourcing advisory and management consulting practices leverages his deep corporate roles helping organizations achieve significantly higher performance including Wipro (Country Head), Accenture (Partner), EDS (SVP Financial Services) and Xerox.
Chris has been an advisor to CEOs and executive leadership teams on outsourcing relationships across industries, launching new business divisions, M&A activities, market assessments as well as developing and executing strategic growth initiatives.