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ISL makes bid to attract more BPO companies into Saint Lucia

(GIS) – Invest Saint Lucia was represented at a Sourcing Decisions Conference that took place in Toronto, Ontario, earlier this month.

The Sourcing Decisions Conference is the premiere conference for US and Canadian corporate leaders in global technology services and sourcing. The central focus of the annual conference was the wide-ranging impacts of artificial intelligence and automation, and how companies must get ahead of these trends, or risk lagging behind.

According to Investment Promotion and Fulfillment Manager, Alana Lansiquot-Brice, ISL’s attendance at the conference enabled the agency to gain a better understanding of the Business/Knowledge Processing Outsourcing (BPO/KPO) sector. The team also met with key industry players and potential investors within the sector with a view to, inter alia, advance Saint Lucia’s potential as a choice location for similar investments, given the establishment of Ojo Labs—the Caribbean’s first Artificial Intelligence (AI) Contact Centre.

Given ISL’s recent collaboration with conference partner supporter Nearshore Americas, the meetings were targeted at investors either looking to expand or utilize existing BPO businesses to carry out their outsourcing.

In addition to these meetings, Saint Lucia’s Consulate Office in Canada hopes to organize additional investment-related meetings for the team, the outcome of which will hopefully result in new leads and eventually convert to actual investments.

The two-member delegation comprised Marie-Grace Walcott, Investment Officer responsible for BPO; and Earland Labadie, Senior Investment Officer.

Walcott recently attended the Global Connection Forum in Mexico, where a number of leads were acquired. Her attendance was facilitated by the Caribbean Association of Investment Promotion Agencies (CAIPA).

The Sourcing Decisions Conference began on April 10.

Source: Saint Lucia News Online


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